Jim
Miller
PROJECT MANAGEMENT
EXECUTIVE/IT INFRASTRUCTURE MANAGEMENT
Results-driven, customer
focused leader with information systems development, implementation, and
integration experience, and an expert in full-cycle project planning and
implementation. Successful in realigning and refocusing underperforming
departments to achieve greater efficiencies and productivity. Recognized for
successfully managing high-caliber technical teams and projects, consistently
delivering complex large-scale projects on-time and within budget. Possesses
broad expertise delivering the power of systems, applications, and
client-server technologies to precisely meet client needs. Keen strategic
business-planning and assessment abilities enhanced by strong leadership and
team building skills. Practiced in clarifying business requirements, performing
gap analysis between goals and existing procedures, and designing process and
system improvements to increase productivity and reduce costs.
|
PProject Management
& Tracking |
PStrategic Planning
& Execution |
PExecutive
Presentations |
|
PRisk Management |
PProject & Delivery
Methodologies |
PExecutive Leadership |
|
PCustomer Service &
Consulting |
PBest Practices |
PSystem Solution
Architectures |
|
PProcess Improvement |
PSoftware Development |
PEcommerce |
EXECUTIVE-LEVEL EXPERIENCE
ClubCom, LLC (A Division
of Zoom Media Corp.),
Worldwide provider of out-of-home entertainment and
advertising operations for over 2,500 worldwide installations, with offices in
the United States, Japan, United Kingdom, and Canada, and annual sales of $10.5 billion.
Vice President of Technology
Recruited to turn around
an underperforming department and lead a team of 5 direct reports and outsourced
resources to create, manage, and update all in-house software and database
systems. Act as technical liaison to satellite offices and major customers and
direct the completion of all system enhancement and modification requests.
Analyzed department operations for areas of improvement and realigned to focus
on the core software system rebuilds, improving productivity, sales and
efficiencies. Oversaw and assisted in stabilizing and updating back-end systems
to improve processes.
n
Led team charged with converting
Zoom Media’s Social Venue media players to the ClubCom player for an annual
operating cost reduction of over $300,000 in subscription fees, accomplished
under an accelerated timetable to accommodate subscription renewals of existing
player systems. Created a conversion utility in-field, realizing a $150,000
cost avoidance.
n
Collected data, wrote
functional specifications, managed the development, and implemented an end-user
content management system providing the ability to create customized flash animations
and marketing content for playback on the ClubCom player platform and allowing
content management scalability by reducing the number of internal resources
required to generate customized venue content.
n
Implemented an issue
tracking system to better manage problems and enhancements, reduce response
time to critical issues, and monitor lower priority issues.
n
Developed, implemented,
and managed project plans for all major system development projects, enabling
communication of realistic timelines of system enhancements to business users
and customers and allowing sales and marketing departments to proactively
market new features to prospective customers, capturing greater market share.
n
Identified and resolved
critical functionality failures of an aging code base and implemented
enhancements to provide greater system stability and process integrity. As a
result, key customers in the
Information
Technology Business Solutions (ITBS, Inc.),
Provider of computer software, database, and business
intelligence solutions for retail, wholesale, and service industry business
segments.
Vice President of Software Development
Oversaw all day-to-day
activities of the company, with total P&L responsibility and led strategic
planning as well as financial oversight. Grew customer base by leading
executive-level presentations to capture the sale and by establishing long-term
business relationships via meticulous follow-up and expert customer support. Areas
of technical focus included all technology needs evaluations, Request for
Proposals (RFP), Request for Quote (RFQ) responses, software requirements
gathering, software functional specifications, software development, testing,
implementation, and software support.
n
Designed, developed, and
implemented an ecommerce gift card site launched in time for the client’s 4th
quarter sales cycle, which generated additional revenues for the client of
$120,000.
n
Project managed the full
design, rapid development, and launch of a customized enterprise-level,
multi-tier, and scalable accounting and inventory management system.
Implemented the system live on the customer site within 9 months and included
the conversion and migration of customer’s existing inventory and accounting
data.
n
Conceptualized, built,
and implemented ecommerce initiatives, which provided an additional $250,000 in
revenue in one year.
Rue
21,
Specialty retail clothing company with over 900 locations in
the
Director of IT
Recruited to design and
build advanced multi-tier business intelligence information systems, including
a data warehouse, merchandise planning, and reporting systems.
n
Built a data warehouse
of aggregated data, permitting systems development and reporting that greatly
enhanced merchandise selection and lifecycle, resulting in significantly
increased profits.
n
Designed, built, and
implemented all advanced sales, planning, and reporting systems for more efficient
business analysis enabling a faster reaction time to capitalize on trends and
resolve issues before negatively impacting the business.
n
Designed, built, and
implemented a highly flexible advanced promotional system providing an
easy-to-use interface, enabling setup of highly complex multi-parameter
promotions. With retrieval of promotional results, the system provided
real-time analysis capabilities.
Advanced
Software Applications,
Provides advanced neural network predictive modeling and statistical
clustering software technology to financial institutions and direct marketing
establishments in the
Manger of Software Development
Directed the activities
of 5 direct reports in all phases of the development and on-time delivery of
software products to meet client needs. Successfully launched 12 releases
spanning 7 products, with direct responsibility for the development and coding
of 4 releases. Determined the features and functionality to be included and
created project plans to track progress, ensuring milestones were met.
Effectively carried out customer support at a technical level and acted as
liaison and Subject Matter Expert (SME) during sales calls.
n
Implemented a tracking
system for proper scheduling and tracking of critical and lower priority
issues.
n
Developed release plans
for all major products, enabling sales and marketing to estimate timing of
requested and anticipated products.
n
Implemented software
development standards, including variable naming, code design, and testing
requirements, providing for more stable software revisions and enhanced product
quality.
n
Implemented project
plans and development practices, including classic-mistake avoidance,
development fundamentals, risk management and schedule-oriented practices, for
each of the company’s major products. As a result the company consistently met
release deadlines.
PROFESSIONAL EXPERIENCE
Kaufmann’s
(A Division of MAY Corporation),
Department store retailer with over 2 Billion in annual
sales.
Manager of Information Technology
n
Established multiphase
IT infrastructure, targeting areas for increased efficiency and productivity
utilizing process automation and business intelligence via custom built PC
applications.
n
Created and built an
advanced IT department to streamline data flow and analysis processes which
included business intelligence to make recommendations based on business rules
and algorithms unique to the industry. Built MS Access databases and front-end
systems which greatly enhanced data recovery and targeted analysis
capabilities, positively impacting a $500,000 million portion of the business.
CERTIFICATIONS
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Project Management |
.Net Framework |
SQL Server
Administration |
|
SQL Server Programming |
C# |
Visual Basic.Net |
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Visual Basic 6 |
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MS Access Programming |
AFFILIATIONS
TECHNICAL SKILLS
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Operating Systems |
Windows 7, 2003, XP,
2000 (Server and Workstation), NT (Server and workstation) LINUX, UNIX, MAC,
IBM 370, AS400 |
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Software |
Microsoft Excel,
Access, Project, PowerPoint |
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Database |
SQL Server, SQL Server
Analysis Services, SQL Server Report Services, Oracle, SAS, Microsoft Access,
Lotus Approach |
|
Development |
VB.Net, C#.Net, .Net
Framework Visual Basic 4-6, VBA, SQL, C/C++, HTML, Java Script, J Script,
JAVA, PERL, CGI, Assembler, COBOL |
|
Network |
Wireless, TCP/IP,
Ethernet, Telnet, Token, Ring, NetBEUI |
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Web Platforms |
IIS 6-7 |
EDUCATION
Bachelor of Science in Computer Science